As Via-Metals, we have core values that guide all our activities, shape our corporate culture, and define our way of doing business. These values guide us in our relationships with all our stakeholders, from our employees to our business partners, and form the foundation of our sustainable success.
Customer Focus:
-
Meaning: Our customers are our reason for existence. Understanding their needs and expectations, providing the most suitable solutions to these needs, and keeping their satisfaction at the highest level is our top priority.
-
Application: We show special attention to each customer, listen carefully to their demands, and produce solutions with a flexible and proactive approach. We continuously improve our service quality by taking their feedback into account. We aim to establish long-term and mutually beneficial relationships.
Quality and Reliability:
-
Meaning: It is indispensable for the products we offer (especially copper ingots, zinc ingots, lead ingots, and plastic raw materials) and our services to be at international standards and above expectations. Reliability means keeping our promises and fulfilling our commitments completely.
-
Application: We only work with certified and reputable manufacturers and meticulously implement quality control processes at every stage of our supply chain. We earn the trust of our customers by always delivering the right product, at the right time, and under the right conditions, and we strive to maintain this trust.
Integrity and Transparency:
-
Meaning: We adhere to ethical rules in all our commercial activities and relationships and establish open and honest communication. Transparency means clearly informing our stakeholders about our processes and decisions.
-
Application: We provide clear and understandable information on everything from our pricing policy to our delivery conditions. We inform our customers in a timely manner about potential problems or delays and exhibit a solution-oriented approach. There are no hidden agendas or misleading information in our way of doing business.
Expertise and Continuous Development:
-
Meaning: We attach importance to having in-depth knowledge and experience in the field of international metal and plastic raw material trade in which we operate. Continuous development means constantly improving ourselves and our business processes by closely following innovations in the sector, market trends, and technological changes.
-
Application: We ensure that our team enhances their knowledge and skills through regular training. We conduct market research, discover new supply sources, and develop innovative solutions to better serve our customers. We expand our global network and knowledge by participating in sectoral fairs and events.
Responsibility:
-
Meaning: We act with an awareness of our responsibilities towards our business, customers, employees, society, and the environment. This means not only fulfilling legal obligations but also proactively making positive contributions.
-
Application: We comply with occupational health and safety standards and strive to adopt practices that minimize our environmental impact. We take care to support social projects and act in accordance with fair trade principles. We consider the long-term consequences of our decisions and activities.
Teamwork and Collaboration:
-
Meaning: We believe that success is achieved through harmonious teamwork and strong collaborations, beyond individual efforts. Mutual respect and constructive dialogue are essential both within the company and in our relationships with our customers and suppliers.
-
Application: We encourage effective communication and coordination between departments. We work together with our customers and suppliers by establishing open and constructive communication to achieve common goals. We value the exchange of ideas and different perspectives.
These values define the identity of Via-Metals and guide us in every step we take. By working in line with these principles, we will continue to create value for all our stakeholders.